Haddia Haddia
a Hardware Consultant

POCKET GEEK TECH REPAIR BY ASSURANT

Assistant Manager : May 2022 - Present

- Team Management – Leading and motivating sales teams to achieve business goals.
- Inventory Management – Managing stock and supplies to ensure smooth operations.
- Business Development – Expanding client base and building networks to increase growth.
- Sales Growth – Proven ability to increase sales and drive revenue.
- Repair Turnaround Management – Enhancing efficiency in repair processes and reducing turnaround times.
- Business Strategy Development – Creating and implementing strategies to drive growth and performance.
- Promotional Development – Developing and executing promotional campaigns to engage customers.
- Staff Training & Development – Onboarding, training, and mentoring new staff to ensure productivity.
- Customer Service Excellence – Providing exceptional service to enhance the customer experience.
- Technical Project Management – Managing technical projects, deadlines, and successful delivery of initiatives.
- System Implementation – Deploying and managing store systems such as POS, ERP, and others.
- Tech Infrastructure Management – Ensuring maintenance and availability of store hardware and software.
- Data Analytics & Reporting – Analyzing performance data to identify trends and inform decision-making.
- Cross-functional Collaboration – Collaborating with IT teams, vendors to integrate technology solutions.
- Budget Management – Overseeing technology budgets and planning for future investments.
- Vendor Management – Negotiating and managing relationships with technology providers.
- Cybersecurity – Ensuring data security and protecting store systems from potential threats.
- Cloud & Network Management – Managing cloud services and network infrastructure for optimal performance.
- Agile & Scrum Methodologies – Utilizing agile practices for efficient project delivery.

IPHONEFIXED ( CARDIFF BRANCH )

Assistant Manager : May 2022 - Present

Managed the daily operations of an online-based repair shop that offered device
diagnostics and repairs without a physical storefront. Oversaw the customer
journey from booking repairs online or via phone to coordinating device drop-offs
and collections with the repair workshop. Responsible for diagnosing devices,
ordering parts, and keeping customers informed throughout the repair process.
Key Responsibilities:
Managed repair bookings and customer communication via online and phone channels.
Coordinated logistics for device drop-off and collection from the workshop.
Diagnosed electronic devices, identifying necessary repairs and required parts.
Ordered parts and ensured timely completion of repairs.
Provided customers with updates on diagnostics, pricing, and repair timelines.
Ensured high-quality standards and timely service delivery.
Maintained inventory and managed relationships with suppliers.
Delivered excellent customer service, resolving inquiries and concerns efficiently.